Data & privacy policy

In short: Double Counter only collects and stores the IP of joining members. No other data is collected. No human can see that data, it is processed automatically by the bot. We can edit or delete user data on request.

Introduction

We are committed to protecting the privacy of your data. This Privacy Policy explains more specifically what information Double Counter (together, “Double Counter,” “we” or “us”) collect, use, and disclose about you when you access or use our websites and applications, which we refer to collectively as “the Service,” contact our customer service team, engage with us on social media, or otherwise interact with us. The Service includes the Double Counter Discord bot and the Double Counter web portal.

Although significant changes are rare, this policy may be amended as new features, technology, or legal requirements arise, so please check back from time to time. We’ll notify you if we make a significant change and, where required, seek your consent.

What information does Double Counter collect?

When you click a verification link, Double Counter only collects one thing: your IP address. It is then associated with your Discord ID (and username) in our database. No other type of information is asked, collected or recorded.

Collecting the IP address enables our system to automatically compare it to other accounts' to serve the bot purpose: detecting alternate accounts. No human will ever see this data, it is encrypted and automatically processed by our software.

Additionnally, the Double Counter web portal adds a cookie to your web browser to associate your web browser with your Discord account.

Double Counter Pro & fingerprinting

Double Counter Pro provides a fingerprinting feature which shares your Internet Service Provider (ISP) - not your IP - to guilds that use the Service. It is the guild's reponsibility to seek your consent before collecting this data. For example, they must use a reaction role process to make sure you agree to this data being collected and displayed in their log channel. Discord servers being able to add the bot anytime and purchase Pro, we cannot monitor this ourselves, so the responsibility is on the servers.

Double Counter Custom & dedicated database

Double Counter Custom offers to servers the possibility to manage their own database, hosted on our servers. We do not have access to their database. They choose the password and can access all the data we collect on users for their servers. It is their responsability to seek user consent for this data collection.

Right to access your data, edit it and delete it

Access your data

You can contact us on our Discord support server at anytime to request your data, request an edit or request deletion.

In case you need it, you can also contact me directly at [email protected] (owner of the Service).

Under a few days, we will get back to you with a report of all data we have on you (actually, your IP address). We are committed to deliver this data within 7 (seven) days following your request.

Delete your data

You can also request data deletion. We will automatically (and without looking at that data) erase it permanently from all our databases. This action cannot be undone. Additionally, we will have to ban you from all servers that use our bot, as the Service will no longer be able to compare data with other accounts and thus guarantee your identity.