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Data & Privacy Policy

Double Counter legal terms and commitment to keep your data safe.
In short: Double Counter only collects and stores the IP of joining members, browser information (not private data, unlike IP), and previous administrative actions (i.e. auto-mod infractions, bans, kicks, etc.) against the account via Lens. No other data is collected. No human can see your PII data, it is processed automatically by the bot. We can delete user data on request.
Please keep in mind we will never, ever, share or sell your data to anybody.

Introduction

We are committed to protecting the privacy of your data. This Privacy Policy explains more specifically what information Double Counter (together, “Double Counter,” “we” or “us”) collect, use, and disclose about you when you access or use our websites and applications, which we refer to collectively as “the Service,” contact our customer service team, engage with us on social media, or otherwise interact with us. The Service includes the Double Counter Discord bot and the Double Counter web portal.
Although significant changes are rare, this policy may be amended as new features, technology, or legal requirements arise, so please check back from time to time. We’ll notify you if we make a significant change and, where required, seek your consent.

Identity and contact

Double Counter is a subsidiary of Tellter SAS. Tellter SAS is a company registered with the Paris company registry (SIREN Identification Number 899 727 606, Paris RCS), with a capital of 5,000 euros, located at 9 rue des Colonnes, 75002 Paris, France. The President, CEO and Publication Director is Nathan Lourenço, he can be contacted at this e-mail address: [email protected].

What information does Double Counter collect?

When you click a verification link, Double Counter collects the following PII: your IP address. It is then associated with your Discord ID (and username) in our database. No other PII is asked, collected or recorded. IP address is the only PII data stored, that allows for personal identification. User-agents are collected only for manual inspection in case of alt-flagging dispute, to differentiate two devices anonymously. User-agents are only temporarily cached and then automatically deleted by the bot.
Collecting the IP address enables our system to automatically compare it to other accounts to serve the bot purpose: detecting alternate accounts. No human will ever see this data, it is encrypted and automatically processed by our software.
Additionally, the Double Counter web portal adds a cookie to your web browser to associate your web browser with your Discord account.

Advertisement on our verification pages

This Site is affiliated with Monumetric (dba for The Blogger Network, LLC) for the purposes of placing advertising on the Site, and Monumetric will collect and use certain data for advertising purposes. To learn more about Monumetric's data usage, click here: Publisher Advertising Privacy

Encryption

All data that passes through our servers is encrypted using AES (Advanced Encryption Standard) 128 bits, CBC symmetric encryption.

Right to access your data or delete it

Access your data

You can contact us on our Discord support server at anytime to request your data. You will need to open a General ticket and use the /privacy command, then select the button labeled Receive my data. Using this method, the PII that has been collected will be instantly sent to the email address of your choosing.
In case you need it, you can also contact support at [email protected]. Within a few days, we will get back to you with a report of all data we have on you (actually, your IP address). We are committed to deliver this data within 7 (seven) days following your request.

Delete your data

You can also request data deletion. We will automatically (and without looking at that data) erase it permanently from all our databases. To do this, visit our Double Counter Community server, open a General ticket, and request a data deletion. Upon confirmation from a member of staff, you will be presented with key information regarding your request. The removal of your PII may take up to 30 days from the initial time the request was placed, per GDPR. The only data that will be deleted by the bot is your PII, specifically your IP address. No other data collected by the bot is considered to be PII, and thus will not be removed from the database.
Tellter SAS © 2024. The Double Counter name, logo and designs are the registered trademarks or service marks of Tellter SAS.